Tenants

  • Making a difference, one smile at a time

 

Mears’ vision is to make a positive difference in the communities we serve. We do this by improving homes, improving communities and improving lives. Our approach is based on the development of outstanding partnerships with employees, clients, tenants, their families and the wider community.

Our customers are at the heart of everything we do. The common purpose of our team is to make people smile!

How do you report a repair?

We encourage customers to report repairs to us as soon as they are aware of a problem.

All repairs can be reported by telephone on 033 0678 0277

Customers

                are at the

    Heart of everything we do

Complaints, compliments or comments
Mears Housing Management aims to provide good service

We recognise that sometimes things go wrong and customers may wish to make a complaint.

It is important to us that customers are able to express their views and that this feedback is used positively to improve the services we offer. We welcome all feedback including complaints, compliments or comments from anyone who interacts with our business.

The Property Ombudsman’s definition of a complaint is:

“..dissatisfaction with a service, a failure to carry out an agreed service or action, failure to meet agreed timescales or failure to meet the standards promised.”

Tenant Handbooks and Guides

  • pdf

    Complaints Guide

  • pdf

    GDPR Compliance Statement

  • pdf

    Keep warm - Keep well

  • pdf

    TANDO - Customer Handbook

  • pdf

    Customer Handbook